NetSocket Cloud Experience Manager Qualifies for Microsoft Lync ISV Program

By Shankar Pandiath TMCnet Contributor

Network assurance solutions company NetSocket  has announced that its Cloud Experience Manager (CEM) has been successfully tested and qualified as ISV in Microsoft’s (News - Alert) Unified Communications Open Interoperability Program for Lync Communications Server. NetSocket’s Cloud Experience Manager will facilitate optimization of the user experience for Lync in service provider and enterprise environments.

Optimization of the user experience has emerged as a key issue involving all voice over IP (VoIP) deployments and not just with Microsoft Lync which in the 2013 has integrated Skype (News - Alert). Challenges in providing and quality experience end-to-end can arise in a variety of places. When issues in the core IP network affect a user’s experience on Lync the Cloud Experience Manager will provide assistance, by offering an in-depth insight to network issues, thus, enabling faster problem solving, reduced total cost of ownership, and better user experience with Lync.

The CEM solution also provides comprehensive IP network information correlation for advanced Lync environments. In real time, it automatically correlates all content, session, and data on typology for each call from the users, thereby empowering the managers to identify, isolate, and eradicate the prime cause of network-based unified communications problems. NetSocket Cloud Experience Manager also provides instant insight into the core IP networks without burdening effective performance of all Lync elements or initiating expensive probes at every endpoint with “post-event diagnostic traces.”

In addition, NetSocket explains that the CEM facilitates a system management dashboard and web-based single view of end-to-end call layers, thus providing a complete view of Lync user experiences or performance metrics.  It provides IT professionals with the ability to: keep an eye on Lync identification, do event root cause analysis and problem solving in just a few clicks. This reduces manual efforts of support and IT operations personnel saving time and money. In fact, the correlation and deep visibility of UC sessions, IP typology and content enables CEM to generate a 70 percent reduction in “mean time-to-repair UC service degradations.”

Besides, key performance indicators and historical reports, the CEM also helps in identifying long and mid-term trends to predict the performance actions and capacity. This enables the administrators to predict a peak in caseload, thus, taking necessary actions via proactive alerting. The visibility offered by CEM ensures enhanced predictability and reduced TCO for Microsoft Lync operations.      

In response to obtaining certification, John White, president and chief executive officer of NetSocket stated that  that, “NetSocket is proud to have achieved Microsoft Lync ISV qualification and to work with Lync customers to help them anticipate, isolate and remediate underlying unified communications network issues…Maximizing existing investments is important for increasing an organization's cost-efficiency and productivity. NetSocket's support of the Microsoft Lync platform is a critical factor for assuring a high-quality Lync unified communications experience and reducing the operational TCO in enterprise and managed service provider environments."

Microsoft was pleased as well. "The Lync ISV Qualification Program helps customers to have a high-quality experience with applications built for Lync," said Jon Morrow, Senior Program Manager for Lync. "NetSocket CEM's qualification provides Lync customers with a network service assurance solution for optimizing their unified communications experience."

Certification is the peace of mind that customers desire, and the community is clearly growing.

Edited by Peter Bernstein