NetSocket Cloud Experience Manager Qualifies for Microsoft Lync ISV Program

By Shankar Pandiath TMCnet Contributor

NetSocket, the leading provider of unified communications services to enterprise networks, cloud environments, and service providers, recently announced that its groundbreaking Cloud Experience Manager (CEM) has been successfully tested and qualified as ISV in Microsoft’s Unified Communications (News - Alert) Open Interoperability Program for Lync Communications Server. NetSocket’s Cloud Experience Manager will facilitate a well-optimized user experience for Lync in service provider and enterprise environments.

Microsoft Lync is a high-end “enterprise-ready unified communications platform,” which connects people seamlessly anywhere in Windows 8 or other devices, offering a single client, consistent experience for instant messaging, presence, video, voice, and enhanced meeting experience. With Lync 2013, people can seamlessly connect globally on Skype (News - Alert), facilitating enhanced communications with hundreds of people across the world.

When issues in the core IP network affect a user’s experience on Lync, it is the responsibility of unified communications managers to instantly solve the problem. It is here where the Cloud Experience Manager from NetSocket will provide assistance, by offering an in-depth insight to network issues, thus, enabling faster problem solving, reduced total cost of ownership, and better user experience with Lync.

The CEM solution also provides comprehensive IP network information correlation for advanced Lync environments. In real time, it automatically correlates all content, session, and data on typology for each call from the users, thereby empowering the managers to identify, isolate, and eradicate the prime cause of network-based unified communications problems. NetSocket Cloud Experience Manager also provides instant insight into the core IP networks without burdening effective performance of all Lync elements or initiating expensive probes at every endpoint with “post-event diagnostic traces.”

CEM facilitates a system management dashboard and web-based single view of end-to-end call layers, thus providing a complete view of Lync user experiences or performance metrics. It enables Lync identification, event root cause analysis, and problem solving in just a few clicks, reducing manual efforts of support and IT operations personnel. The correlation and deep visibility of UC session, IP typology and content enables CEM to generate a 70 percent reduction in “mean time-to-repair UC service degradations.”

Besides, key performance indicators and historical reports, the CEM also helps in identifying long and mid-term trends to predict the performance actions and capacity. This enables the administrators to predict a peak in caseload, thus, taking necessary actions via proactive alerting. The visibility offered by CEM ensures enhanced predictability and reduced TCO for Microsoft (News - Alert) Lync operations.      

Overwhelmed on the news that NetSocket CEM has qualified for Microsoft Lync ISV, John White, president and chief executive officer of NetSocket stated that they are proud to achieve the honor and is extremely optimistic about working with the customers of Lync to help them in identifying, isolating, and eradicating the underlying issues in the unified communications network. Whereas Jon Morrow, senior program manager for Lync remarked that NetSocket CEM qualification will provide the customers of Lync with an enhanced network service assurance solution to optimize the unified communications experience.

Edited by Ashley Caputo