February 21, 2013
NetSocket and Microsoft Lync Provide New Levels of IP Visibility
By Robbie Pleasant
NetSocket completed the implementation of the Microsoft (News - Alert) Lync Network Diagnostics API, and it’s all the better for it. Thanks to Lync, the latest version of Netsocket’s Cloud Experience Manager (CEM) provides improved visibility into IP network issues in real-time, allowing for quicker resolution and lowered TCO.
NetSocket’s IP Correlation Engine now supports the new Microsoft Lync real-time service assurance API: Microsoft Lync Network Diagnostics API. It can provide IP topology path identification in real-time, along with recording of all media streams for Lync calls. With it, IT support staff can find the root cause of any user’s complaints and fix it faster than ever.
Furthermore, CEM provides complete IP network information. Not only will it monitor and track problems, but it automatically correlates data for content, sessions and topology while delivering insight into the IP networks.
CEM also supports manager-of-manager applications, such as Microsoft System Center. With these, users can receive service-related data for their unified management solutions, such as key indicator alerts in case there are any issues. With it, they can be alerted of potential issues immediately, resolving them at unparalleled speeds.
“CEM optimizes Microsoft Lync UC service management and users’ experience by providing immediate insight into the IP network issues that could impact a Microsoft Lync user’s experience,” says John White, Netsocket’s president and CEO. “NetSocket is leading the way in supporting the Microsoft Lync platform and assuring exceptional unified communications, providing further reductions in enterprise and managed service provider TCO.”
Thanks to NetSocket and Microsoft Lync, users can now have a more problem-free experience than ever. Its insight and management tools provide intuitive network service management that’s easy to control and understand, keeping issues at a minimum and efficiency at its best.
Edited by Rachel Ramsey